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Our Commitments

To offer outstanding quality at competitive prices
All our products are custom-made by our partners according to our specifications, and sold under the KIMEX brand. Importing full containers means we’re able to make sure we’re never out of stock, and gives us full control of the entire value chain, from the factory to your doorstep. The result is unbeatable prices for our customers.

Unbeatable value for money
By listening to our customers and working alongside experts day in, day out, we’re able to ensure our products have the very best design and quality, and offer unbeatable value for money.

1000 products in our catalogue
And more than 40,000 items in our warehouse. We strive to ensure that all the products in our catalogue are sufficiently stocked in order to be able to process your order straight away, not letting manufacturing or import delays get in the way. To make the purchase process as easy as possible for you, on our website you’ll find how many of each product we currently have in stock.

Availability of products
KIMEX clearly lets you know if products are in stock, awaiting stock (and can therefore be back-ordered), available for order from the manufacturer, or unavailable. To make sure we’re extra transparent, we indicate exactly how many of each product we currently have in stock. Our sole objective is for you to be fully aware of the availability of products and delivery times before placing your order.

A customer service team on hand to help
You can contact our customer service team at any time and for any reason using our contact form. You can also call them on (+33) (0)5 57 95 95 53 (standard rate number) from Monday to Thursday, 9am–6pm, or Friday, 9am–5pm.

Your personal area
By opening an account on our website, you’ll have access to a personal area where you’ll be able to see your orders, invoices, quotes, saved baskets and favourite products, as well as generate provisional quotes and track your packages, amongst many other things.

Secure and deferred payment
To make your purchasing experience easier, we offer various payment methods (debit/credit card, PayPal, or bank transfer). We also offer deferred payment for traders and state-funded legal entities of public interest

Benefits for professionals
For professionals who work in the audiovisual sector, we offer a number of added benefits, including a discount on retail prices, exclusive discounted prices available online, real-time information on stock and deferred payment, to name but a few. Find out more.

Express delivery
Depending on the products you order, how soon you want them delivered and the place of delivery, we offer you the best and most economical delivery option. We work with various couriers, such as UPS, Chronopost, FedEx, DB Schenker and So Colissimo.

Free delivery
Standard delivery is free for consumers in Metropolitan France, regardless of the order and courier selected. Delivery is also free for orders over €400 (excl. tax) placed by traders which are members of the Reseller Benefits programme (does not include Switzerland).

Money-back guarantee
Not happy with a product? Just call or email our aftersales service team within 30 days and we’ll process your request within 48 hours. To find out more on ways to withdraw (the ‘cooling-off’ period), please read our General Terms and Conditions of Sale.

KIMEX 3-year guarantee
All KIMEX products come with a 3-year guarantee which begins on the date they are received. 
To find out more about applicable guarantees, please read our General Terms and Conditions of Sale.

An efficient aftersales service team
If you experience any issues with our products, our aftersales service team is on hand to help. Just give them a call or use our contact form. We undertake to get back to you within 48 business hours.