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Delivery Options

Immediate processing of deliveries
All orders are processed and dispatched within 24 business hours from when payment is received.

Various delivery services available
We deliver to the following countries: Metropolitan France, Belgium, Spain, Germany, Italy, Portugal, the Netherlands, Switzerland, Luxembourg and, depending on the type of product, French overseas departments and territories (DOM-TOM). If your country is not in this list, please get in touch with our sales team to get a quote.

Track your package
As soon as your order is ready, we’ll automatically send you a tracking number.

Our logistics department is on hand to help
For any queries relating to your packages, you can get in touch with our logistics department by telephone or email at any time.

Free delivery
For private customers, standard delivery is free, whatever the order and the carrier selected, in France, Spain, Belgium and Italy. Delivery is free for companies and professional resellers benefiting from the Reseller Advantage programme for orders over €400 excluding VAT (excluding Switzerland).

Collecting your order from our warehouse
You can also choose to collect your order from our warehouse in Saint-Jean-d'Illac (33 Bordeaux, France).


Our Couriers and the Services They Offer
Our delivery times are given in business days and depend on where you want your order delivering to.
UPS STANDARD
Standard delivery to consumers and traders throughout France within 48 hours. For packages measuring less than 2.70 m and weighing up to 70 kg.

UPS EXPRESS SAVER
Express delivery to consumers and traders throughout France within 24 hours. For packages measuring less than 2.70 m and weighing up to 70 kg.


CHRONOPOST 13
With Chronopost, get your packages the next day before 1pm throughout Metropolitan France. For packages measuring up to or less than 1.50 m and weighing up to 30 kg.

CHRONOPOST CLASSIC
With Chronopost Classic, enjoy fast and affordable delivery for all your packages from metropolitan France to the rest of Europe! Standard delivery to consumers and traders in Europe within 48/72 hours. For packages measuring up to or less than 1.50 m and weighing up to 30 kg.

POINTS RELAIS PICKUP
With Chrono Relais 13, make use of one of the 11,000 pickup points and lockers throughout Metropolitan France for next-day delivery before 1pm! For packages measuring less than 1 m and weighing up to 20 kg.


FEDEX ECONOMY
Standard delivery to consumers and traders in Europe within 48/72 hours. For packages measuring less than 2.74 m and weighing up to 68 kg.

DB SCHENKER STANDARD SYSTEM
Standard delivery to consumers and traders throughout France within 48/72 hours. For all types of packages and pallets.

DB SCHENKER EXPRESS PREMIUM
Express delivery to consumers and traders throughout France within 24/48 hours. For all types of packages and pallets.

DB SCHENKER EUROPE
Standard delivery to consumers and traders in Europe within 4/5 days. For all types of packages and pallets.

SO COLISSIMO
Standard delivery to consumers and traders in Corsica and French overseas departments and territories (DOM-TOM). For packages measuring less than 1 m and weighing up to 30 kg.